Posted on Saturday, November 10, 2012
Speare Memorial Hospital has received a Hospital of Choice Award from the American Alliance of Health Care Providers (AAHCP). The award is given in recognition of quality performance and excellent customer service.
The AAHCP evaluates hospitals based on their competence, public communication, reputation, citizenship and customer service demonstrated by staff. Secret shoppers are used to test the various aspects of service performance including knowledge, courtesy and helpfulness of staff. Additionally, researchers review public documents to evaluate public service events and collaborative relationships established by the hospital.
Established in 2002, the goal of the Hospital of Choice Awards is to ensure patients and family members that their hospital experience will be as comfortable as possible in a safe, effective and friendly environment.