Rights and Responsibilities

Notice of Privacy and Patient Rights (PDF)

Along with patient’s rights, patients at Speare Memorial Hospital are asked to accept the following responsibilities:

  1. to provide to the best of his/her knowledge, accurate and complete information about present medical complaints, past illnesses, hospitalizations; medications, and other pertinent facts about his/her health;
  2. to report unexpected changes in his/her conditions to the responsible practitioner;
  3. to make it known whether he/she clearly understands a course of treatment and what is expected of him/her;
  4. to follow the treatment plan recommended by the physician primarily responsible for his/her care and the instructions of nurses and allied health personnel as they carry out the coordinated plan of care and implement physician’s orders;
  5. to keep appointments, and when unable to do so, notifying the responsible practitioner or hospital;
  6. to be responsible for his/her actions if he/she refuses treatment or does not follow the practitioner’s instructions;
  7. to assure that the financial obligations of his/her health care are fulfilled as promptly as possible;
  8. to follow the hospital’s rules and regulations affecting patient care and conduct;
  9. to be considerate of the rights of other patients and hospital personnel; and
  10. to respect the property of other persons and the hospital.

Grievance Procedure

Speare Memorial Hospital will assist the patient in exercising his/her rights. If a patient, family, guardian, or significant other has a concern,  they are encouraged to:

  1. Describe the concern to the primary nurse or department head who in turn will be responsible for the timely review of the concern, resolution of the matter when feasible, and a response to the patient or family as appropriate; or
  2. Report the concern to the Director of QUALITY & SAFETY by telephone, written letter, email or face-to-face.  The patient concern may be sent to: Speare Memorial Hospital QUALITY & SAFETY Department, 16 Hospital Rd, Plymouth, NH 03264 or Telephone: 603-536-1120 and request QUALITY & SAFETY Department or extension 265.
  3. Bring the concern to the attention of hospital administration in writing. Using any of these processes will in no way compromise a patient’s treatment, delivery of care or access to care in the future.